Moon Games Casino Review

Full Review

Moon Games Casino is a relatively new online casino site with a cool outer space theme. Since its launch in 2013 by bingo brand mastermind United Commissions, Moon Games has shown great potential and is making its way up in the online gaming industry. Based on the 888 Dragonfish platform, Moon Games has an abundant selection of over 200 casino games on offer. Players can enjoy gaming titles from leading software including Netent, Microgaming, and Williams Interactive. In addition to the classic favourites, Moon Games regularly updates their selection with new games so players can always try out the newest games available.  Although Moon Games does not accept players from the U.S., site language is available in English, German, and Swedish and caters to many players. Currencies accepted by Moon Games Casino include Pounds Sterling, Canadian Dollars, Euros, and United States Dollars. Moon Games is licensed and regulated to offer online gaming services under the laws of Gibraltar through the highly respected Cassava Enterprises. Moon Games ensures fair play and honest payouts and use the latest technologies to guarantee that the outcome in all instant win games is statistically random, as it should be.

Software and games

Moon Games operates using the Dragonfish platform which means that it is more or less a “white label” version of the well known 888 Casino. Everything that takes place in the casino occurs via your web browser, including registration, banking, support, and gameplay, and no software installation is required. The whole process of setting up an account is very simple, taking just three steps and a few minutes of your time. If you are a punter who likes to play on your tablet or smartphone, Moon Games has an app available on the Apple App Store and a mobile site for those on the Android platform.

The focus at Moon Games is on slots and you will accordingly find a load of video slots, a decent selection of classic slots, and nine progressive games including the well known Millionaire Genie jackpot. The primary game suppliers include Net Entertainment, IGT, WMS, and 888’s in house software, Random Logic. While the first three in particular are some of the top game developers in the world today, I was disappointed to see that Moon Games only offers a small number of hand picked games from each supplier, rather than a complete collection like most other similar casinos. Nor do they offer the popular Net Entertainment and IGT progressive jackpot games. There doesn’t seem to be any rhyme or reason for the games they have picked. For example you can play Raging Rhino, Lunaris, Zeus III, and Bruce Lee from WMS, but not Kiss, Bier Haus, or any of the Star Trek slots. The games that are there are generally great, but I was left wanting more.

Banking

Banking at Moon Games Casino is a bit of a disappointment, with the casino implementing a 48 hour pending period on all withdrawals, during which you may reverse and cancel your cashout. Payment completion time then takes at least another couple of days after that (varying with the method requested), meaning that most payment times will run at least 4-5 days to complete. This is slower than most of the best European casino sites, and if Moon Games wants to compete they really need to work on reducing these wait times.

Customer Support

Customer support at Moon Games Casino is available through live text chat, email, and telephone. The staff is available 24/7 and seems to be generally knowledgeable in regards to casino bonuses and games. I hopped onto the live chat and asked whether the payment limits could be increased from their small defaults and was told that this would have to be negotiated with management after they had assessed my play. Translation: if you are a big depositor who doesn’t win much, they may increase the limits.

Languages

The MoonGames website is available in English and Swedish, their customer service can be contacted by phone and by e-mail and the casino supports a wide range of renowned payment options like credit and debit cards, e-wallets and pre-paid vouchers or cards.

Conclusion

We really like Moon Games – it’s a great-looking, accessible and well managed online casino that’s sure to appeal to casual players. While you could compare the range of services on offer here unfavourably to bigger names, that would be missing the point. Moon Games is all about providing a safe, fair and friendly destination for casino gaming. And you know what? That’s good enough.

 

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